December 10, 2019
Expedient Technology Solution’s Stress Free IT client survey responses for September 2019. We are thankful for our clients trust and support of our commitment to reshaping their IT experience. Managed IT Services are only as good as the people providing those services!
- Thank you, Tyler, for your patience and persistence with this!
- Great customer service
- The technician assigned to my case was extremely knowledgeable and helpful. He worked quickly and efficiently to ensure that all of my needs were taking care of. He was very friendly and made the process completely painless. He even scheduled a follow up call with me to ensure that my problem had actually been fixed. Never before have I had such experienced service from a tech support company. I hope I get him on any future calls!
- Thank you. Helped a lot.
- All of you do a great job, thank you!
- Thank you, Tyler
- It is always a pleasure (considering all things) to deal with Expedient and especially Jacoby’s ability to explain in layman terms what is the situation with your computer. The team is always friendly, courteous and lives up to your company’s name; Expedient.
- IN an absolute technical crisis the tech got me completely set-up on a new machine. whew!
- Thank you team!
- Took a call back to resolve but from time-to-time this is to be expected. The time between initial contact and call back was same day, same hour. I should have been able to find the solution but after some time, decided to call. The person I spoke with was courteous and professional.
- Jacoby was very attentive and responsive to the issue at hand and understood the time sensitivity of the issue. Did a great job
- Quick and easy! What more could you ask for?
- Jacoby was very helpful and clear in explaining what we needed to do to address my problem.
- David took care of it quickly. Thanks
- Great help! Do not give up, take the time to listen and assist. Good advice
- Thanks Roger!
- Thank you!
- Thank you!!
- Sorry for the delay in responding. Thanks!
- So far, so good. Thanks,
- Helpful and quick response.
- Thanks Jacoby!
- Joe did a great job getting my printer issue resolved very quickly!
- Appreciate the quick response
- Thanks again
- Thank you for persevering thru the issues and resolving it!
- Thank you to Tyler for helping out. If we can, I would like to have that port checked out sometime if it is not working.
- Thanks so much!
- Thanks Jacoby
- Thank you!
- Very helpful, responded to all my questions quickly and clearly. Was able to get me set up in very short time. Awesome job!
- That was fast!! Thanks
- Very fast, efficient and friendly
- My ticket only took a few minutes, which was awesome! Thanks Rick – you totally ROCK!
- Sorry – this was a user error on our side.
- I checked the laptop connection to my desktop and it worked flawlessly. Thanks for all the support that I received.
- Always wonderful help
- Thanks for the fast fix!
- The guy who helped me was amazing! He made it so fast and easy. The customer service that he provided was top notch. I was able to get back to work quickly and with the confidence that the issue had been resolved. I hope that this technician is always assigned to my calls.
- Tyler took care of it in a few minutes…thanks
- Thanks Roger
- Thanks Roger!! Very professional, response and a fix was enacted quickly. Your team stuck with this and called me back after dropped calls on my end from bad cell phone coverage.
- Very responsive & helpful – thank you!
- Glad everything was able to be recovered and everything works well, the technician that worked with the printer worked wonders because we have had 6 tickets in the past few months for double printing and lost communication and now it doesn’t double print and so far stayed online all day
- I appreciated the personal touch I received at your office. Thank you.
- Both Aaron who did the set up, and Cole who followed through to add the Sage 100 did an excellent job.
- We are impressed that you had the full backup and were able to set it up on the loaner server. We didn’t think the restoration would even get that far. Thanks!
- Thanks for the great support!
- Super great to deal with!
- Thank you Tyler!
- So far so good. Thanks!!
- Clay kicked butt!
- Thank you! Very helpful and solved the issue in a timely manner.
- THANK YOU!!! It is NEVER good to have the 3D down when patients are waiting for an xray that is needed before treatment can be completed. Expedient got this resolved immediately, while <3D vendor> had us on hold for over 35 minutes, and no warm body actually answered our call!
- Thank you for your patience on this request and for resolving this issue for Dave!
- Thank you!
- Thanks for taking care of the problem so quickly. We appreciate you!
- Expedient has a bunch of great guys. I have yet to have a bad experience with any of them…
- Thank you
- GREAT job, THANK YOU after-hours support!
- Roger did a great job getting the folders in my shared drive to appear this morning after I noticed they were missing.
- Joe was great…….and he didn’t judge me on the mishap with the Purchasing printer
- My problem was solved quickly. Thanks!
- Awesome job.
- You have a great team. All are helpful, patient and not condescending. Much appreciated.
If you would like to learn more about taking the Stress out of your IT, please call us today (937) 535-4300.
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