Our Clients Speak (March 2021) - Expedient Technology Solutions

Expedient Technology Solutions Stress Free IT® client survey responses for March 2021.  We are thankful for our clients trust and support of our commitment to reshaping their IT experience.  Our team members will do all they can to make your IT Stress Free.  Managed IT Services are only as good as the people providing those services.

• VG Customer Service! Thanks
• I so appreciate everyone helping on this.  Thank you.
• It was late on a Sunday but Tom quickly got me back and running again.  Thank you!
• This problem with the printer has happened more than once before. I would be more satisfied if I were sure it wasn’t going to happen again.
• Jacoby – I can’t thank you enough for coming to my rescue this morning. Your patience and professionalism are always game on. Have a good day
• Thanks Jacoby!!! (Rockstar)
• Jordon did a great job!
• Thank you very much!
• Joe is awesome 😊
• Very helpful
• As Patrick and I explored the question/issue and things popped up that he was not anticipating, he was quick to research and find the solution while on the phone.
• Jordan is a Rockstar!
• Thank you!
• Thank you!
• Jordon was very friendly and patient. He resolved the issue very quickly. Thank you!
• Joe was great. Thank you.
• Been a rough day. 1st time using this desktop computer since it was set up. Working through all the kinks. Thanks Joe!
• Great job Jordan. You got a lot fixed in a very short time!! Thank you!!
• The response time was lightning fast! The individual who helped me was awesome, great service! Thank you so much!
• Thank you
• Joe is awesome!
• Roger is AWESOME
• Gave three, unrelated requests via email and got a phone call within a few minutes. We addressed all three quickly.
• I had a number of unrelated issues with my computer. This was an unscheduled call. The technician was very helpful and carefully walked me through all of my concerns. Thanks so much!
• Jordan rocked. Great communication before and after coming on site to make the hardware update, along with working around our office schedule to eliminate any downtime. Always great to work with!!
• Jake was incredible. He was very patient with the limitations of the machine and worked diligently with me to resolve this issue. It was a lot of try this and try that from me and Jake was on it. I know he was frustrated with his time in Windows 95 but he never let on or threw up his hands and quit on me. This was a very challenging ticket and I am so thankful for Jake.
• Thank you, Roger!!
• Thanks!
• Thanks for taking care of this so quickly!
• Eli was incredibly helpful and knew exactly what to do to get my problem solved.
• A very challenging lengthy fix. thanks for figuring this out, Jacoby.
• Great as always!
• It took a while to figure it out but thank you for staying on top of the issue.
• Thanks guys!!
• Thanks for your help. Can’t work from home without being able to connect to the VPN, so your assistance was greatly appreciated!
• Tech support person was very helpful! Thank you very much 🙂
• Tyler was very helpful and worked with me through the process. thank you !
• You are always so helpful!!! Thanks
• Thanks for fixing this for me
• Super fast as always! Thanks!
• Five minute response and resolution. Thank you
• Thank you, Cole!
• Joe was very helpful resetting my daylight savings time which wasn’t updating on my PC
• Justin was extremely helpful!
• Amazing as always, thank you!
• Thank you…seems t be working ok now 😊
• Thank you for getting that taken care of so quickly, Michael!
• I am very pleased with the patience and time spent assisting myself and our IT Technician in resolving an on-going issue we were experiencing with a SharePoint and FortiClient update.
• Very helpful and it was quick and easy
• Thank you for the quick response – definitely needed for my job this morning.
• Brilliant workmanship. Thank you Justin.
• Thank you!!
• Thank you.
• Thank you for all your help!
• Thank you!
• Very helpful and prompt.
• Joe ROCKS
• Justin was a great help. I know he had to be getting frustrated but you could never tell
• My concern about a phishing email was taken care of. Thanks
• Excellent service from Joe!
• Thanks for completing all of those updates (and sorry for the multiple emails in a row!!!) I appreciate all the help from the team – especially when I’ve sent a ton of these new user set-up requests in over a matter of a few weeks.
• Fast and efficient service😊
• Consistently AWESOME!
• Excellent service, extremely helpful. Thank you.
• Thank you!
• Thank you. I contacted <cloud provider> and we got the issue resolved
• Jordon was super friendly and helpful! Thanks so much!
• Eli was great, but unfortunately we didn’t get the end result we wanted, as our software had expired. However, he did everything he could to try to solve the issue. Thanks for all that you do.
• This was our first call! Thanks for working this out – we appreciate your help.
• PERFECT
• Jacoby had to wrestle a solution from a 3rd party software vendor but was able to get us up and running quickly. Thank you!
• Excellent Thanks
• Thank you Roger
• Very impressed with the determination shown by the Tech that helped me, took over an hour but he figured out the problem and got me going.
• Super fast and helpful 😊
• Thank you
• Friendly and to the point
• Thanks Joe!
• Thanks for checking on this!
• Prompt and helpful. Can’t ask for more.
• Fixed my problem quickly, no complaints. Great job!
• Thank you Very much!!
• Roger was very efficient and helpful.
• Thank you
• Thank you so much for helping me put my email on my phone, and for being so friendly, helpful and patient!
• Tyler called me and he did a wonderful job cleaning up a few details…including a problem I created! THANK YOU for getting me back in business Aaron and Tyler!
• Jordon was very helpful and took care of my problem.
• Thanks again to Jordon for helping me!
• Always very respectful never condescending even when knowing how easy a fix to a request is. Great customer communication as always.
• Service was super fast!
• Thanks Pat
• Joe did a great job in helping resolve my issue
• Thank you!
• Roger is awesome – thank you
• Jacoby is awesome as always.
• Thanks!
• Joe was very friendly and helpful. He sorted our problem very quickly and we would like to thank him again
• Took me awhile to get things going on my side. Overall it worked out. I’m sure next time creating a ticket on your new system will be easier.
• Jacoby did a Good Job
• I appreciate all the help with getting this working correctly for me. Thank you.
• Working great so far – thank you!
• He was super – went right to the problem! Thank you.
• I had to call right at 8:00 a.m. and I was surprised that someone answered my call immediately, it was wonderful to know that someone was right on duty and ready to begin the Monday right off the bat, thank you Jordon for helping me get my computer back online and working. You’re the BEST !!!
• It was quick and easy and I was back to work in 5 minutes. Pretty sure it was user error but he walked me through it anyway…
• Thanks for all your help today Joe- I’m back in business! In fact, being right handed, having the favorites on the right side is preferred 🙂
• Thanks Eli.
• Top level as always! Thank you very much!
• Jordon and Eli were both incredibly helpful! Thank you!
• My technician was very helpful, excellent service!
• Thanks for taking care of this so quickly!!

If you would like to learn more about taking the Stress out of your IT, please call us today (937)535-4300.

Managed Service Providers of

• Stress Free IT® Managed IT Services
• Stress Free IT® Co-Managed Infrastructure Services
• Stress Free IT® Managed CyberSecurity
• Stress Free IT® Managed Cloud Services | Managed Backup Services

Expedient Technology Solutions managed IT services exist to reshape the experience businesses have with IT and their technology providers. Our IT consultants in Dayton, Ohio will do all they can to make your IT Stress Free.